SUSANTO, Puteri Herlanie; SUBAGJA, Iwan Kurniawan. PENGARUH KUALITAS LAYANAN, KEPUASAN NASABAH DAN CITRA PERUSAHAAN TERHADAP LOYALITAS NASABAH PT. BANK CENTRAL ASIA TBK KANTOR CABANG PONDOK GEDE PLAZA. Jurnal Manajemen Bisnis Krisnadwipayana, [S. l.], v. 7, n. 1, p. 69–84, 2019. Disponível em: https://jurnal.unkris.ac.id/index.php/jmbk/article/view/798. Acesso em: 4 jun. 2026.