CHAERIAH, Ella Siti. MANAJEMEN BERBASIS MUTU. Jurnal Manajemen Bisnis Krisnadwipayana, [S. l.], v. 4, n. 2, p. 90, 2016. Disponível em: https://jurnal.unkris.ac.id/index.php/jmbk/article/view/923. Acesso em: 4 jun. 2026.