Chaeriah, Ella Siti. “MANAJEMEN BERBASIS MUTU”. Jurnal Manajemen Bisnis Krisnadwipayana 4, no. 2 (Agustus 24, 2016): 90. Diakses Juni 4, 2026. https://jurnal.unkris.ac.id/index.php/jmbk/article/view/923.