The Influence of Increased Motivation and Competence Through Resilience on the Performance of Healthcare Workers at LKP Mutiara Kasih

Abstrak

This research examines the job performance problem of LKP Mutiara Kasih graduates who work as care givers that come from generation Y and Z in achieving excellent job performance through analysis of their motivation, competence and resilience. Even though LKP Mutiara Kasih has produced outstanding graduates, there are still complaints from customers regarding the motivation, competence and resilience of graduates. This research aims to identify the influence of motivation and competence on resilience and job performance, as well as the influence of resilience as a mediator between motivation and competence on job performance. Data collection was carried out through an online survey of 98 graduates working in Jabodetabek. The research method used is quantitative with an explanatory research approach, using statistical analysis to test the causal relationship between variables. The research results show that motivation and competence have a significant positive effect on resilience. The research also reveals that motivation and competence significantly positive improve job performance. Additionally, resilience has a significant positive impact on job performance. Strengthening resilience has been proven to be a significant mediator between motivation and competence in improving job performance.